Acceptable Use Policy

1. Purpose

This Acceptable Use Policy ("AUP") applies to all services provided by OneWell Networks LLC. Customers are responsible for ensuring that their use of our services, including use by their users, applications, and systems, complies with this policy and applicable law.

2. Unlawful Activity

You may not use OneWell Networks services to engage in, facilitate, promote, or knowingly support activity that violates applicable law or the legal rights of others.

3. Network Abuse and Unauthorized Access

Prohibited activity includes unauthorized access to systems or accounts, credential theft, malicious scanning or exploitation, distribution or operation of malware, botnets, denial-of-service attacks, deliberate disruption of networks or services, and other activity intended to compromise or damage systems or data.

4. Spam and Messaging Abuse

Services may not be used to send unsolicited bulk communications, operate abusive messaging infrastructure, distribute fraudulent or deceptive messages, facilitate phishing, or circumvent reasonable anti-abuse or reputation controls.

Customers operating legitimate email infrastructure are responsible for maintaining appropriate security, list-management practices, and abuse controls.

5. Fraud and Deceptive Activity

Services may not be used for phishing, impersonation, financial fraud, credential harvesting, deceptive schemes, distribution of malicious software, or other activity intended to defraud or materially mislead third parties.

6. Intellectual Property

Customers must respect applicable intellectual-property rights. OneWell Networks may respond to legally sufficient copyright, trademark, or other rights-related notices in accordance with applicable law.

7. Resource and Network Integrity

You may not use a service in a manner that intentionally or unreasonably interferes with OneWell Networks infrastructure, upstream networks, other customers, or third-party systems.

Activities that create material security, operational, reputation, or network-stability risks may be restricted or suspended while the issue is investigated.

8. IP Address Reputation

Customers assigned IP address space are responsible for the activity originating from or associated with that space. Customers must respond reasonably to legitimate abuse reports and take appropriate steps to prevent repeated malicious or abusive activity.

Use that causes persistent blacklist listings, significant abuse complaints, fraudulent traffic, spam activity, or material harm to network reputation may result in suspension, filtering, renumbering, or termination.

9. Security Responsibilities

Customers are responsible for securing their servers, applications, accounts, software, and credentials. Compromised systems may be temporarily isolated or restricted when reasonably necessary to protect infrastructure or third parties.

10. Investigations and Abuse Reports

OneWell Networks may investigate suspected violations of this AUP and may request information reasonably necessary to understand or resolve an abuse report.

Customers are expected to cooperate with legitimate security and abuse investigations concerning resources assigned to them.

11. Enforcement

Depending on the nature and severity of a violation, OneWell Networks may issue a warning, request corrective action, restrict traffic, suspend a service, remove or disable access to affected resources, or terminate a service.

Serious unlawful activity, fraud, malicious network activity, significant security threats, or circumstances requiring immediate action may result in suspension without prior notice.

12. Reporting Abuse

Suspected abuse involving OneWell Networks resources may be reported to support@onewell.net. Please include relevant IP addresses, timestamps, logs, URLs, or other information that may assist our investigation.

13. Changes

We may update this AUP as our services, security practices, and legal obligations evolve. The current version published on this website applies to use of OneWell Networks services.

Effective date: August 29, 2026