Privacy Policy

1. Introduction

OneWell Networks LLC ("OneWell Networks", "we", "us", or "our") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our websites, contact us, create an account, purchase or use our services, or otherwise interact with OneWell Networks.

By using our websites or services, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect information that you provide directly to us, including your name, company name, billing or mailing address, email address, telephone number, account information, service requests, support communications, and other information submitted through our websites or customer systems.

When you use our websites or services, certain technical information may also be collected automatically, including IP address, browser type, device information, operating system, access times, requested pages, referring URLs, security events, and server or network logs.

Payment information may be processed by third-party payment processors. OneWell Networks may receive transaction identifiers, payment status, billing details, and limited payment-related information necessary to administer an account without necessarily receiving or storing complete payment-card credentials.

3. How We Use Information

We may use information to provide and administer services, create and maintain customer accounts, process transactions, respond to inquiries and support requests, communicate service-related information, maintain security, prevent fraud and abuse, troubleshoot technical issues, enforce our agreements and policies, comply with legal obligations, and improve our websites and services.

4. Service and Network Data

Operating Internet infrastructure may require the processing of technical records such as IP addresses, connection information, system events, authentication records, abuse reports, and network or server logs. Such information may be processed where reasonably necessary for security, service operation, troubleshooting, fraud prevention, abuse handling, and compliance purposes.

5. Sharing of Information

We may disclose information to service providers and contractors that assist with hosting, infrastructure, payments, communications, security, analytics, customer support, or other business operations. These parties receive information only as reasonably necessary to perform services for us or as otherwise permitted by law.

We may also disclose information when we reasonably believe disclosure is necessary to comply with applicable law, legal process, court orders, regulatory requirements, protect the rights or security of OneWell Networks or others, investigate fraud or abuse, or respond to a legitimate emergency.

Information may also be transferred in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction.

6. Sale of Personal Information

OneWell Networks does not operate its services for the purpose of selling personal information. If our practices materially change, this Privacy Policy will be updated as required by applicable law.

7. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, enforce agreements, maintain security, investigate abuse, and comply with applicable legal obligations. Retention periods may vary according to the nature and purpose of the information.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No Internet-connected system or method of electronic storage can be guaranteed to be completely secure.

9. Your Privacy Requests

Depending on your location and applicable law, you may have rights concerning your personal information, which may include requesting access, correction, or deletion of certain information.

Privacy requests may be submitted to support@onewell.net. We may need to verify your identity before processing a request and may retain information where permitted or required by law.

10. International Users

OneWell Networks is a United States company. Information submitted to us may be processed or stored in the United States or other jurisdictions in which our service providers or infrastructure operate. Applicable data-protection requirements may differ between jurisdictions.

11. Children's Privacy

Our services are not directed to children and are intended for persons legally capable of entering into the applicable service agreement. We do not knowingly solicit personal information from children through our commercial services.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements. The current version published on this website supersedes earlier versions.

13. Contact

Questions or privacy requests may be sent to support@onewell.net.

OneWell Networks LLC
228 Park Ave S PMB 952403
New York, NY 10003-1502
United States

Effective date: August 29, 2026