Refund Policy

<p>This page describes how refunds are generally handled. It does not create a guaranteed refund right for every purchase.</p> <h2>Website itself</h2> <p>Access to this public website is free. There is nothing to refund for merely visiting or using the contact form.</p> <h2>Purchased services</h2> <p>Refunds, credits, or cancellations for hosting, VPN, connectivity, or other paid services are governed by the order, invoice, and service terms for that specific purchase. Those terms may include setup fees, prepaid terms, or notice periods that affect eligibility.</p> <h2>How to request a review</h2> <p>Contact support@onewell.net or use the website contact form with your account or invoice details. We will review requests under the applicable service terms.</p> <h2>Chargebacks</h2> <p>Unauthorized or disputed payment-card claims may result in suspension of the related service pending resolution, as allowed by the applicable agreement.</p> <p>This page provides general information and is not legal advice. It does not promise a specific refund amount or SLA credit.</p>