Refund Policy

1. General Policy

OneWell Networks provides digital, hosting, network, infrastructure, and related services for which resources may be provisioned or reserved specifically for a customer. Except as stated in this policy, in an applicable service offer, or as required by law, payments for services that have already been provisioned or a service period that has already begun are generally non-refundable.

2. Before Provisioning

If you request cancellation before a service has been provisioned or before dedicated resources have been committed to the order, contact us promptly. We may cancel the order and issue a refund where reasonably possible.

3. Provisioned Services

Once a dedicated server, virtual server, network resource, IP allocation, or other service has been provisioned, activated, reserved, or made available to the customer, setup charges and charges for the current service period are generally non-refundable unless otherwise stated in the applicable offer.

4. Renewals

Recurring services may renew according to the billing terms presented for the service. Customers are responsible for cancelling services they no longer require before the applicable renewal date.

If you believe a renewal was processed in error, contact us promptly. Requests will be reviewed based on the circumstances, service usage, resource commitments, applicable contractual terms, and applicable law.

5. Billing Errors and Duplicate Payments

If you believe you were charged incorrectly or more than once for the same transaction, contact support@onewell.net. Verified duplicate payments or billing errors will be corrected or refunded as appropriate.

6. Service Problems

If a material technical problem prevents use of a service, customers should contact support so that we have a reasonable opportunity to investigate and resolve the issue. Depending on the circumstances and applicable service terms, we may provide a service credit, replacement service, or refund where appropriate.

7. Abuse and Policy Violations

Services suspended or terminated because of fraud, unlawful activity, abuse, chargeback fraud, or material violation of the OneWell Networks Terms of Service or Acceptable Use Policy are generally not eligible for refunds, except where required by law.

8. IP Address Leasing and Reserved Resources

Payments associated with IP address space or other scarce network resources that have been reserved, routed, assigned, or otherwise committed for a customer are generally non-refundable for the applicable committed period unless otherwise agreed in writing.

9. How to Request a Refund Review

To request review of a charge, contact support@onewell.net and provide your account information, the relevant service or invoice, the payment date, and the reason for the request.

Approved refunds are normally returned through the original payment method where practicable. Processing time after approval may depend on the payment provider or financial institution.

10. Mandatory Rights

Nothing in this Refund Policy limits any refund, cancellation, or other consumer right that cannot lawfully be waived or excluded.

Effective date: August 29, 2026