Terms of Service

1. Agreement

These Terms of Service ("Terms") govern access to and use of websites, hosting, servers, network connectivity, IP address leasing, VPN services, and other products or services provided by OneWell Networks LLC ("OneWell Networks", "we", "us", or "our").

By ordering, accessing, or using a OneWell Networks service, you agree to these Terms and to policies incorporated by reference, including our Acceptable Use Policy and Privacy Policy.

2. Eligibility and Account Information

You must provide accurate and reasonably complete information when creating an account or ordering services and must keep relevant contact and billing information current. You are responsible for maintaining the confidentiality of account credentials and for activity performed through your account.

3. Services

Service specifications, pricing, billing periods, resource allocations, locations, and other commercial terms are those presented at the time of order or contained in an applicable written quotation, order, or service agreement.

Descriptions on our public website are provided for general information. Availability of particular hardware, IP resources, network capacity, locations, configurations, or other resources is not guaranteed until an order has been accepted or otherwise confirmed by OneWell Networks.

4. Billing and Payment

Customers are responsible for charges associated with services ordered or used through their accounts. Recurring services may be billed in advance for the applicable service period unless different terms are stated at the time of purchase.

Where a service is configured for automatic renewal, applicable recurring charges may continue until the service is cancelled in accordance with the cancellation procedure available for that service.

Failure to make payment when due may result in suspension or termination of services after any applicable notice or grace period.

5. Customer Responsibilities

You are responsible for the content, applications, systems, users, and activities associated with services under your control. You must maintain appropriate security for your systems, software, credentials, and applications and must comply with applicable law and the OneWell Networks Acceptable Use Policy.

6. IP Addresses and Network Resources

IP addresses, routing resources, and other network identifiers provided in connection with a service remain subject to applicable allocation, routing, operational, and contractual requirements.

Unless expressly agreed otherwise in writing, assignment or use of an IP address does not transfer ownership of that address or resource. Network resources may be changed, withdrawn, renumbered, or reassigned when reasonably necessary for operational, security, contractual, legal, or upstream-provider requirements.

7. Service Changes and Maintenance

We may perform maintenance, upgrades, security work, network changes, or emergency repairs that temporarily affect service availability. Where reasonably practical, planned work that is expected to materially affect a service may be communicated in advance.

8. Suspension and Termination

OneWell Networks may suspend or terminate a service where reasonably necessary because of nonpayment, security risk, abuse, violation of these Terms or the Acceptable Use Policy, legal requirements, fraudulent activity, threats to infrastructure or third parties, or circumstances that make continued service impractical or unlawful.

Where appropriate and reasonably possible, we may provide an opportunity to remedy a violation before termination. Serious abuse, security incidents, fraud, or unlawful activity may require immediate action.

9. Backups and Customer Data

Unless a service expressly includes managed backup services, customers are responsible for maintaining appropriate backups of their data and systems. Hosting or operating customer data does not constitute a representation that OneWell Networks maintains independent backups of that data.

10. Third-Party Services

Some services may depend upon third-party networks, data centers, software, payment processors, carriers, registries, or other providers. OneWell Networks is not responsible for circumstances outside its reasonable control, subject to any rights that cannot lawfully be excluded.

11. Disclaimer of Warranties

Except as expressly provided in a written service agreement or required by applicable law, services are provided on an "as is" and "as available" basis. OneWell Networks does not warrant that every service will operate without interruption or error.

12. Limitation of Liability

To the maximum extent permitted by applicable law, OneWell Networks will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunities, goodwill, or data arising from or related to the use or inability to use a service.

To the maximum extent permitted by applicable law, the aggregate liability of OneWell Networks arising from a particular service will not exceed the amount paid to OneWell Networks for that service during the three months immediately preceding the event giving rise to the claim.

13. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless OneWell Networks and its officers, employees, and contractors from claims, liabilities, damages, and reasonable costs arising from your unlawful use of the services, your content, or your material violation of these Terms.

14. Governing Law

These Terms are governed by the laws applicable to OneWell Networks LLC in the United States, without regard to conflict-of-law principles, except where mandatory law provides otherwise.

15. Changes

We may update these Terms from time to time. Material changes may be communicated through our website, customer portal, email, or another reasonable method. Continued use of services after updated Terms become effective constitutes acceptance to the extent permitted by law.

16. Contact

Questions regarding these Terms may be sent to support@onewell.net.

Effective date: August 29, 2026